At this time, we are only accepting orders from residents that live in the U.S.A. All orders are shipped via carriers selected by Portfolio Hair. Free standard shipping applies to all orders over $250. For faster shipping current shipping rates apply.

Please allow 3-5 business days for the ordering processes and verification, and an additional 5-8 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Please check back with us for any updates on our shipping policies.

To avoid further delay please make sure that your shipping address is the same as your credit card address.

Shipping Returned Items

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund if paid by us.

When shipping your item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. For more information on our return policy, click here.

To return your item, you should mail it to: {physical address}.

Place the item securely in its original packaging [and include your proof of purchase/and the return form provided, and mail your return the following address:

Portfolio Hair
Attn: Returns
Order #
1007 N Market St Suite G20#444
Wilmington, Delaware, 19801